Shipping Policy of Darntongh

Last Updated: 2025.09.27

At Darntongh, we strive to get your premium Darn Tough merino wool socks—perfect for hiking, running, work, and everyday wear—to you quickly and seamlessly, no matter where you are in the world. This Shipping Policy outlines our shipping terms, including delivery timelines, coverage, tracking, and more. By placing an order on our website (darntongh.com), you agree to the terms outlined below.

1. Shipping Coverage: Global Free Shipping

We are proud to offer free standard shipping on all orders worldwide, with no minimum purchase requirement. Whether you’re ordering a single pair of hiking socks or a multi-pack of everyday wear styles, you won’t incur any shipping costs—this benefit applies to every destination, with no distinction between domestic and international deliveries. We do not offer expedited or express shipping at this time; all orders are shipped via reliable standard delivery methods to ensure balance between speed and cost-efficiency.

2. Order Processing Timeline

Before your order ships, we need time to prepare and verify your purchase. Our processing timeline is as follows:

  • Standard Processing: All orders are processed within 1–3 business days from the date you place your order. Business days exclude weekends (Saturday and Sunday) and major public holidays (e.g., Christmas, Thanksgiving, New Year’s Day).
  • Processing Delays: In rare cases, processing may take slightly longer (e.g., during peak shopping seasons like Black Friday/Cyber Monday, or if there’s a high volume of orders for specific Darn Tough styles). If your order is delayed beyond 3 business days, we will notify you via email (sent to the address you provided at checkout) with an updated processing estimate.

3. Delivery Timeline

Once your order has been processed and shipped, delivery times are consistent across all global destinations:

  • Standard Delivery: You can expect to receive your order within 6–12 business days from the date your package is shipped (not from the date of order placement). This timeline is an estimate based on historical performance of our shipping carriers and applies to all locations worldwide—whether you’re in the United States, Europe, Asia, Australia, or elsewhere.

Factors That May Extend Delivery Time

While we work to ensure timely delivery, some factors outside our control may cause delays. These include:

  • Customs Clearance: For international orders, packages must pass through local customs authorities. Clearance times vary by country and can take 1–5 additional business days (in some cases longer, depending on local regulations).
  • Carrier Disruptions: Events like severe weather (hurricanes, snowstorms), labor shortages, or logistical issues with shipping partners may delay transit.
  • Remote Locations: Deliveries to rural or remote areas (e.g., small towns, islands) may take an extra 2–3 business days compared to urban areas.
  • Incorrect Address Information: If the shipping address you provided is incomplete, incorrect, or missing details (e.g., missing apartment number, wrong postal code), carriers may return the package to us or delay delivery while attempting to verify the address.

4. Shipping Confirmation and Tracking

We want you to stay informed about your order’s journey. Here’s how we keep you updated:

  • Shipment Confirmation Email: Once your order is shipped, we will send a confirmation email to your registered email address. This email includes:
  • A unique tracking number (where available, depending on the shipping carrier and destination).
  • A direct link to the carrier’s website, where you can check the real-time status of your package (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
  • Estimated delivery date (based on the carrier’s data).
  • Tracking Limitations: Note that tracking information may not be available immediately after shipping—carriers typically update their systems within 24–48 hours of receiving the package. If you don’t see tracking updates within 48 hours of receiving the shipment confirmation, please wait an additional day before contacting us.

5. Shipping Address Requirements and Changes

To ensure smooth delivery, please follow these guidelines for your shipping address:

  • Complete and Accurate Information: Provide a full, detailed address at checkout, including:
  • Recipient’s full name (no nicknames or abbreviations).
  • Street address (including apartment, suite, or unit number, if applicable).
  • City, state/province, and postal/zip code (double-check for accuracy—even small typos can cause delays).
  • Country (for international orders, specify the country clearly to avoid misrouting).
  • Phone number (optional but recommended—carriers may use it to contact you for delivery issues).

Changing Your Shipping Address

  • Before Processing: If you need to update your shipping address and your order has not yet been processed (i.e., within the 1–3 business day processing window), contact our customer service team immediately at [email protected] with your order number and the corrected address. We will do our best to update the address before your order ships.
  • After Processing/Shipping: Once your order has been processed and shipped (i.e., you’ve received the shipment confirmation email), we cannot change the shipping address. At this point, the package is in the carrier’s possession, and address changes must be requested directly from the carrier (using the tracking number provided).

6. Lost or Missing Packages

If your package does not arrive within the estimated 6–12 business day delivery window, please take the following steps:

  1. Check Tracking First: Use the tracking link in your shipment confirmation email to verify the package’s status. Carriers sometimes mark packages as “Delivered” a day early (e.g., left at a front door, with a neighbor, or at a local pickup location like a post office).
  2. Contact Your Local Carrier: If tracking shows the package was delivered but you haven’t received it, contact the local carrier’s customer service (using the phone number or contact info on their website) to inquire about delivery location.
  3. Reach Out to Us: If tracking shows the package is “Lost,” “Stuck in Transit,” or if you haven’t received it within 15 business days of shipping, contact us at [email protected] with:
  • Your order number.
  • A screenshot of the tracking status (if available).
  • A description of the issue (e.g., “Package marked as in transit for 10 days with no updates”).

We will investigate the issue with the shipping carrier. If the package is confirmed lost:

  • We will send you a free replacement order (shipped at no cost to you), or
  • Issue a full refund to your original payment method (processed within 5–10 business days)—whichever you prefer.

7. Undelivered Packages and Returns to Sender

Packages may be returned to us by carriers for reasons like:

  • Incorrect or incomplete shipping address.
  • Recipient unavailable to accept delivery (after multiple delivery attempts).
  • Customs rejection (e.g., failure to pay import duties/taxes, if applicable—see Section 8).

If your package is returned to us:

  • We will notify you via email within 2–3 business days of receiving the returned package.
  • You can choose to:
  • Have the package reshipped to a corrected address (we will cover the reshipping cost, but you must provide the accurate address within 5 business days of our notification).
  • Receive a full refund (minus any non-refundable taxes, if applicable) to your original payment method (processed within 5–10 business days).
  • If we do not receive a response from you within 10 business days of our notification, we will automatically issue a full refund.

8. Import Duties and Taxes (International Orders)

While Darntongh covers all shipping costs for global orders, we do not cover import duties, taxes, or fees imposed by the destination country’s customs authorities. These charges are the responsibility of the recipient (you) and must be paid directly to the customs office or carrier before the package is released for delivery.

  • How to Estimate Charges: Duties and taxes vary by country and are calculated based on the package’s declared value (the total amount you paid for the products). You can check with your local customs office or use online duty calculators (e.g., from your country’s tax authority) to estimate potential charges before placing your order.
  • Customs Rejection: If you refuse to pay import duties/taxes and the package is returned to us, we will issue a refund for the product cost only—shipping costs (which we originally covered) are non-refundable in this case, as the return is due to your refusal to pay duties.

9. Contact Us for Shipping Inquiries

If you have questions about this Shipping Policy, need help tracking your order, or have concerns about delivery, please contact our customer service team at:

We aim to respond to all shipping-related inquiries within 1–2 business days and will work to resolve any issues (e.g., delayed packages, lost orders) as quickly as possible.

10. Changes to This Policy

Darntongh may update this Shipping Policy from time to time to reflect changes in shipping carrier rates, global logistics, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated policy on our website. Your continued use of our website or placement of orders after the changes take effect constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically for any updates.