Refund Policy of Darntongh

Last Updated: 2025.09.27

At Darntongh, we want every customer to be fully satisfied with their purchase of premium Darn Tough merino wool socks—whether for hiking, running, work, or everyday wear. This Refund Policy outlines the terms and conditions for requesting refunds, including eligibility requirements, processing timelines, and exceptions. By purchasing products from our website (darntougth.com), you agree to comply with this policy.

1. Eligibility for Refunds

To qualify for a refund, your return must meet all of the following conditions:

  • Timeframe: The request for a refund must be initiated within 60 days from the date your order is delivered (not the date of purchase). We use the delivery confirmation date from our shipping carrier to verify this timeline.
  • Product Condition: The Darn Tough socks must be unused, unworn, and unwashed, with no signs of damage, wear, or alteration. This includes (but is not limited to) no holes, stains, stretched elastic, or removed tags/labels.
  • Original Packaging: Products must be returned in their original Darn Tough-branded packaging (e.g., boxes, bags) with all original inserts (e.g., size guides, care instructions) included.
  • Order Verification: You must provide your original order number (found in your Order Confirmation email) when initiating the refund request. This helps us quickly locate your purchase details and process your request efficiently.

Exceptions to Eligibility

The following scenarios are not eligible for refunds:

  • Products that have been used, worn, washed, or damaged after delivery (unless the damage is due to a manufacturing defect—see Section 4 for details).
  • Custom or personalized products (if offered in the future), unless they arrive with a defect or error caused by Darntongh.
  • Items returned without a valid Return Authorization (RA) Number (see Section 2 for how to obtain one).
  • Orders where the 60-day return window has expired.

2. How to Initiate a Refund Request

Follow these steps to request a refund for your Darntongh purchase:

  1. Contact Customer Service: First, send an email to our customer service team at [email protected] with the following information:
  • Your original order number.
  • The reason for your refund request (e.g., “wrong size,” “changed mind,” “defective product”).
  • Clear photos of the product (required only if the item is defective, damaged, or incorrect—photos should show the issue clearly, such as a tear, mismatched size, or manufacturing flaw).
  1. Receive Return Authorization (RA): Our customer service team will review your request within 1–2 business days. If approved, we will send you an email with a unique RA Number and detailed instructions, including:
  • The address to which you must ship the returned product.
  • Guidelines for packaging the item to avoid damage during transit.
  • Notes on return shipping costs (see Section 3 for details).
  1. Ship the Returned Product: Package the eligible socks securely (preferably using the original packaging) and clearly mark the RA Number on the outside of the package. Ship the package to the address provided in the RA email. We recommend using a shipping method with tracking (e.g., USPS, UPS) to ensure we receive your return—Darntongh is not responsible for lost or missing return shipments.

3. Refund Processing Details

3.1 Timeline for Refunds

Once we receive your returned product at our facility, we will inspect it to confirm it meets the eligibility criteria (Section 1). If the inspection passes:

  • We will process your refund within 5–10 business days of receiving the return.
  • Refunds are issued to the original payment method used for the purchase (e.g., credit card, PayPal, debit card).

Please note that your financial institution (e.g., bank, credit card issuer) may take additional time to credit the refund to your account—typically 2–5 business days for credit cards, though this can vary by provider. We have no control over this post-processing timeline and cannot expedite it.

3.2 Refund Amount

The refund amount will be equal to the total amount you paid for the eligible product(s) at the time of purchase, excluding:

  • Any taxes that were applied to the original order (taxes are non-refundable unless required by local law).
  • Return shipping costs you incurred (unless the refund is due to a Darntongh error—see Section 4).

If you used a discount code, gift card, or promotional offer for your purchase, the refund will be based on the discounted amount you paid (not the original list price of the product). For example, if you bought a \(30 pair of socks with a \)5 discount, your refund will be $25.

3.3 Return Shipping Costs

  • Your Responsibility: If you are requesting a refund due to a personal reason (e.g., changed mind, ordered the wrong size), you must cover the cost of shipping the product back to Darntongh. These costs are not refundable.
  • Our Responsibility: If the refund is due to a Darntongh error (e.g., we shipped the wrong size/style, the product arrived defective or damaged), we will provide a prepaid shipping label for the return. You will not be responsible for any return shipping costs in this case.

4. Refunds for Defective or Damaged Products

If your Darn Tough socks arrive with a manufacturing defect (e.g., loose stitching, holes in the fabric, faulty elastic) or are damaged during shipping (e.g., torn packaging, crushed product), please follow these steps for a hassle-free refund:

  1. Contact us at [email protected] within 7 days of delivery (not the 60-day window) with your order number and clear photos of the defect/damage.
  2. Our team will review your claim and, if approved, offer you two options:
  • A full refund to your original payment method (including any applicable taxes and return shipping costs, for which we will provide a prepaid label).
  • A free replacement of the defective/damaged product (shipped at no cost to you).
  1. If you choose a refund, we will process it within 5–10 business days of confirming the defect/damage (you may not need to return the product in some cases, at our discretion).

5. Special Cases

5.1 Canceled Orders

If you wish to cancel an order before it has been processed (i.e., within the 1–3 business day processing window outlined in our Terms of Purchase), contact us at [email protected] with your order number. If the order has not yet shipped, we will cancel it and issue a full refund within 5–10 business days. If the order has already shipped, you will need to follow the return and refund process (Sections 1–3) once you receive the product.

5.2 Lost or Missing Orders

If your order does not arrive within the estimated 6–12 business day delivery window (global), contact us at [email protected] with your order number and tracking information (if provided). We will investigate the status of the shipment with the carrier. If the order is confirmed lost:

  • We will issue a full refund to your original payment method within 5–10 business days, or
  • We can ship a replacement order at no cost to you (your choice).

6. Questions or Concerns

If you have questions about this Refund Policy, need help with a refund request, or want to check the status of an ongoing refund, please contact our customer service team at:

We aim to respond to all inquiries within 1–2 business days and resolve refund-related issues as quickly as possible.

7. Changes to This Policy

Darntongh may update this Refund Policy from time to time to reflect changes in business practices, legal requirements, or customer feedback. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated policy on our website. Your continued use of our website or purchase of products after the changes take effect constitutes your acceptance of the updated policy. We recommend reviewing this policy periodically for any updates.