Terms of Purchase for Darntongh

Last Updated: 2025.09.27

Welcome to Darntongh, your trusted source for premium Darn Tough merino wool socks designed for hiking, running, work, and everyday wear. These Terms of Purchase (“Terms”) govern your purchase of products from our website (darntongh.com, “the Site”). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before making a purchase.

1. Eligibility to Purchase

To place an order on the Site, you must be at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract. By placing an order, you represent and warrant that you meet these eligibility requirements and that all information you provide during the checkout process is accurate, complete, and current.

2. Order Placement and Confirmation

2.1 Order Submission

When you submit an order on the Site, you are making an offer to purchase the selected Darn Tough socks at the listed price, subject to these Terms. All product prices displayed on the Site are in United States Dollars (USD) and include applicable taxes (where required by law) unless stated otherwise. Shipping costs are waived for all orders worldwide (see Section 4 for details on “Global Free Shipping”).

2.2 Order Confirmation

After submitting your order, you will receive an automated email acknowledgment confirming that we have received your order (the “Order Acknowledgment”). This acknowledgment does not constitute acceptance of your order. We reserve the right to accept or reject your order for any reason, including but not limited to:

  • Product unavailability (e.g., stock shortages for specific Darn Tough sock styles or sizes);
  • Errors in product pricing or descriptions (e.g., typos, incorrect size charts);
  • Suspected fraud or unauthorized payment activity;
  • Incomplete or inaccurate shipping/billing information.

If we accept your order, we will send a separate “Order Confirmation” email with details about your order (e.g., order number, product list, shipping address) and next steps. A binding contract between you and Darntongh is formed only when we send the Order Confirmation.

3. Payment Terms

3.1 Accepted Payment Methods

We accept major credit cards (e.g., Visa, Mastercard, American Express, Discover), debit cards, and trusted third-party payment processors (e.g., PayPal, Stripe) for all orders. All payments must be made in USD at the time of order placement.

3.2 Payment Security

We take the security of your payment information seriously. All payment transactions on the Site are encrypted using industry-standard Secure Socket Layer (SSL) technology to protect your credit card details and personal information. We do not store your full payment details on our servers; instead, these details are processed directly by our third-party payment processors, who adhere to strict security standards (see our Privacy Policy for more information on how we handle payment data).

3.3 Payment Authorization

By providing your payment information, you authorize us (and our payment processors) to charge the total order amount (including taxes, if applicable) to your selected payment method. If your payment is declined, we will notify you via email, and your order will not be processed until valid payment is received.

4. Shipping Terms

4.1 Global Free Shipping

Darntongh offers free standard shipping on all orders worldwide, with no minimum order value required. This applies to all Darn Tough sock purchases, regardless of your location. We do not offer expedited or 加急配送 (express shipping) at this time—all orders are shipped via standard delivery methods.

4.2 Order Processing and Shipping Timelines

  • Processing Time: After we send the Order Confirmation, we will process your order within 1–3 business days. Processing time does not include weekends or public holidays.
  • Delivery Time: Once your order is shipped, you can expect delivery within 6–12 business days from the date of shipment. This delivery timeline applies to all destinations worldwide (no distinction between domestic and international delivery) and is an estimate based on standard shipping carrier performance. Please note that delivery times may be extended due to factors beyond our control, such as:
  • Customs delays (for international orders);
  • Carrier disruptions (e.g., weather, labor shortages);
  • Remote delivery locations.

4.3 Shipping Notifications and Tracking

When your order ships, we will send a “Shipment Confirmation” email with a tracking number (where available) and a link to track your package via the shipping carrier’s website. You are responsible for monitoring the status of your shipment using the provided tracking information. If you do not receive your package within the estimated 6–12 business days, please contact our customer service at [email protected] with your order number, and we will assist you in resolving the issue.

4.4 Shipping Address Changes

Once your order has been processed (i.e., after the 1–3 business day processing window), we cannot modify or update your shipping address. If you need to change your address before processing is complete, please contact us immediately at [email protected] with your order number and the corrected address. We will make every effort to accommodate your request, but we cannot guarantee changes will be possible once processing has begun.

5. Returns and Refunds

5.1 60-Day Return Policy

We want you to be completely satisfied with your Darn Tough socks. If you are not happy with your purchase for any reason, you may return the unused, unworn, and unwashed products for a full refund (excluding any original taxes, if applicable) within 60 days from the date of delivery. Returns must meet the following conditions:

  • Products are in their original packaging (e.g., Darn Tough branded boxes or bags) with all tags and labels intact;
  • Products show no signs of wear, damage, or alteration (e.g., no holes, stains, or stretched elastic);
  • You include your original order number with the return package (to help us process your request quickly).

Custom or personalized products (if offered in the future) are not eligible for return unless they arrive damaged or defective.

5.2 How to Initiate a Return

To start a return, please follow these steps:

  1. Send an email to [email protected] with your order number, the reason for the return, and photos of the product (if the item is damaged or defective).
  2. Our customer service team will respond within 1–2 business days with a “Return Authorization (RA) Number” and detailed instructions on how to ship the product back to us.
  3. Package the product securely (preferably using the original packaging) and include the RA Number on the outside of the package.
  4. Ship the package to the address provided in the RA email. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong product shipped, defective item). In such cases, we will provide a prepaid shipping label.

5.3 Refund Processing

Once we receive and inspect your returned product (to confirm it meets the return conditions), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that:

  • It may take additional time for your financial institution to credit the refund to your account (e.g., 2–5 business days for credit cards, depending on your bank’s policies);
  • We do not refund any shipping costs you incurred for returning the product (unless the return is due to our error);
  • If you received a discount or promotional offer on your original order, the refund will be based on the amount you actually paid (not the original list price).

5.4 Damaged or Defective Products

If your Darn Tough socks arrive damaged, defective, or incorrect (e.g., wrong size or style), please contact us at [email protected] within 7 days of delivery. Include your order number and clear photos of the issue (e.g., a tear in the fabric, mismatched sizes). We will arrange for a free replacement or a full refund (including any return shipping costs) at your option.

6. Product Information and Availability

We strive to provide accurate and up-to-date information about our Darn Tough products, including descriptions, size charts, material details, and pricing. However, we do not warrant that product descriptions, images, or other content on the Site are error-free, complete, or current. If you have questions about a product (e.g., fit, care instructions for merino wool), please contact our customer service before placing an order.

Product availability is subject to change without notice. We reserve the right to limit the quantity of products you may purchase (e.g., to prevent bulk orders for resale) and to discontinue products at any time. If a product you ordered becomes unavailable after we send the Order Confirmation, we will notify you immediately and issue a full refund.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Darntongh shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your purchase or use of our products, including but not limited to:

  • Delays in delivery (beyond the estimated 6–12 business days) due to factors outside our control;
  • Loss of use, enjoyment, or profit from the products;
  • Damages to property or personal injury (unless caused by our gross negligence or willful misconduct).

Our total liability to you for any claim arising from your purchase shall not exceed the total amount you paid for the affected product(s). This limitation of liability applies regardless of the legal theory (e.g., contract, tort, negligence) under which the claim is brought.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or product offerings (e.g., updates to shipping timelines or return policies). When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated Terms on the Site. Your continued use of the Site or placement of orders after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase or your order, please contact our customer service team at:

We will respond to your inquiry within 1–2 business days and work to resolve any issues promptly.